The president and CEO of Meliá Hotels International advocates for leadership based on talent development. According to him, the company consults its employees twice a year.
According to cronista.com, Gabriel Juan Escarrer Jaume, president and CEO of Meliá Hotels International, has defended a leadership model focused on the development of professionals and their relationships. His statements come from an interview published by Forbes España on October 28, where he shared his vision on human resource management.
The conversation follows Meliá's entry into the list of the 100 best companies to work for in 2026 compiled by the magazine. Escarrer summarised his philosophy in one sentence:
I don't want to retain anyone, I want to enchant.
For the executive, one of the keys is to listen to the needs of the staff and offer opportunities to develop their skills within the organisation. The company conducts biannual consultations with its employees to gather their opinions on various aspects of their work experience. He explained that the results show a direct relationship between a good workplace climate and the quality of service the company provides.
Escarrer believes that attention to staff should anticipate their needs. In his words:
The service sector is a people-to-people industry.
He also emphasised the importance of proximity and active listening, warning that it is not enough to just say it: it must be demonstrated that the company cares about the well-being of its employees.
Regarding professional growth, the president of Meliá stated that opportunities must be offered for learning and advancement, because, as he asserted, if talent is limited, it will seek to develop elsewhere. He added that, in addition to paying well and providing prospects for internal growth, it is necessary to convey a purpose so that workers can identify with the company’s values.
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